Desa Retreat Service Agreement

Please read the following service agreement, fill in your details and tick to accept the terms before your stay at Desa Retreat.

Emma Flick
Desa Retreat – the Service Provider

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1. Parties to the Agreement
This Service Agreement is for the person listed above, a participant in the National Disability Insurance Scheme and The Provider: Desa Retreat, 12 Ocean Boulevard, Jan Juc, Vic 3229 ABN: 99 313 869 405
The participant's NDIS number is listed above.
Date of Birth

This Service Agreement will commence from the date the booking is made, for the period of booking check-in date to booking check-out date as listed here.

Check-in Date
Check-out Date

2. Purpose of Agreement

This Service Agreement is made for the purpose of providing Supports under the Participant’s National Disability Insurance Scheme (NDIS) plan. A Support is a service, product, or equipment provided by the Provider under this agreement. The Parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:
(i) support the independence and social and economic participation of people with disability, and
(ii) enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.

3. Supply of Supports

A supply of Supports under this Service Agreement is a supply of one or more reasonable and necessary supports specified in the statement of supports included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the Participant’s NDIS Plan currently in effect under section 37 of the NDIS Act.

4. Schedule of Supports

The Supports provided under this Service Agreement are accommodation and/or meals and/or extra wellness services as outlined and agreed upon by the Participant in the copy of their itinerary and agreed to by their Support Coordinator and/or Plan Manager. Additional expenses are the responsibility of the Participant or Participant’s representative and is not included in the cost of the Supports. The Provider must inform the before accruing any costs in addition what is set out in this Schedule of Supports.

5. Payments

The Provider will seek payment for their provision of Supports outlined in the provided itinerary.
The Parties agree that any changes to this Service Agreement will be in writing, signed, and dated by the Parties.
STA Public Holiday STA and Assistance Saturday 01_065_0115_1_1 (1:3) $1465.37
STA Saturday STA and Assistance Saturday 01_063_0115_1_1 (1:3) $1,003.77
STA Sunday STA and Assistance Sunday 01_064_0115_1_1 (1:3) $1,234.57
STA Weekday STA and Assistance Weekday 01_062_0115_1_1 (1:3) $815.34

6. Responsibilities of the Participant

agrees to:
(i) Be responsible for ensuring that Supports purchased under this agreement falls within the guidelines of the Participant’s plan;
(ii) Ensure there are sufficient funds in the Participant’s budget to purchase the Supports requested;
(iii) Treat the Provider with courtesy and respect;
(iv) Keep the Provider informed of any changes in personal circumstances that may affect the delivery of Supports;
(v) Communicate with the Provider in a timely manner if the Participant has any concerns about the Supports being provided;
(vi) Where the Support item requires an appointment with the service provider, that the Participant gives 24 hours' notice before cancelling any booked appointments;
(vii) Give the Provider the required notice if the Participant seeks to end the Service Agreement; and
(viii) Let the Provider know immediately if the Participant’s NDIS plan is suspended or replaced, or the Participant stops being a qualified Participant in the NDIS.
(x) Adhere to the cancellation policy of the booking terms and conditions. Any cancellations over 30 days from the booking date will incur a $50 administration fee, within 14-30 days of the booking will incur a 50% deposit and any cancellations made within 14 days of the check-in date
are non-refundable and non-transferrable.
(xi) Any damages to the property will be emailed to the participant in a damage report accompanied by photo evidence. Any damages caused by the participant to the property during the stay, including all hard or soft surfaces including linen, towels, and kitchenware will be added to the participants’ invoice. The participant will be liable to pay for any damage caused to the property.
(xii) The participant agrees to release funds from Plan Management for any services that are provided by the Provider. The participant understands that by engaging in and participating in any services, including accommodation, meals and extra services they are required to pay for these and authorise plan management where appropriate to do so.

7. Responsibilities of the Provider

The Provider agrees to:
(i) Provide all supports under this agreement as outlined in Clause 3, in a manner that is  timely and meets the participant's needs;
(ii) Communicate clearly, openly, and honestly;
(iii) Treat the Participant and any of the Participant’s representatives with courtesy and respect;
(iv) Consult the Participant on decisions regarding how Supports are provided;
(v) Give the Participant information about managing any complaints or disagreements if required;
(vi) Listen to the participant's feedback and resolve problems quickly;
(vii) Protect the Participant’s privacy and confidential information;
(viii) Advise the Participant of any delays in the delivery of Supports;
(ix) Provide Supports in a manner consistent with all relevant laws, including but not limited to the National Disability Insurance Scheme Act 2013 its associated rules and regulations as issued and amended from time to time, and the Australian Consumer Law; and Keep accurate records on the Supports provided to the Participant and periodically issue tax invoices of the Supports delivered to the Participant.

8. Service Provider Contact

In case of any problems with the Supports delivered under this agreement, they may contact:
Emma Flick
0400 820 279
12 Ocean Boulevard, Jan Juc, Victoria, 3228

9. Amending this Agreement

Parties must inform other parties of any intent to modify this agreement within 2 days. Any changes to this Service Agreement, including Support provisions, must be in writing, signed, and dated by the Parties. Amendments not executed under the formalities in this clause will be considered null and void.

10. Terminating This Agreement

Either of the Parties may end this Service Agreement by giving the other party 30 days notice.

Acceptance of this agreement is confirmation of the above terms and conditions.

Agreement Acceptance
Date of Acceptance